Terms and Conditions
Your Relationship with Taxideals
These Terms of Service, Terms govern your access and use of the Taxideals Software. Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms.
Accepting the Terms
In order to use the Services, you must firstly agree to the Terms. You may not use the Services if you do not accept the Terms.
You can accept the Terms by simply using the Services.
Taxideals is a dispatch software for taxi or private hire services to the general public, and accordingly is not registered as an operator of taxi or private hire services.
The cab office is responsible for reviewing and accepting the terms and conditions before subscribing. Because bookings are made between the cab office the customer, any questions or complaints should be made to the cab office directly. To cancel or amend a booking, customers must contact the cab office directly.
Rates and Availability
Even though we ensure that the companies we work with have all necessary licences, consents and permissions required for it lawfully to perform the service, we take no responsability of the final service provided by The Service Provider. Taxideals is available to selected cab offices only, and the service may be withdrawn at any time.
Taxideals uses a number of SMS gateways to verify drivers’ and passengers’ phone number as well as email services to communicate with drivers and passengers (further Communication Providers). Expenses on SMS and email communications are billed on your (customer’s) account monthly in addition to the service costs. Taxideals does not charge any additional overhead on the prices of Communication Providers.
Customers will pay a monthly subscription for the use of Taxideals; the amount varies according to the level of service requested, unless otherwise is agreed upon and confirmed by both parties in the written and signed mutual agreement. The fee for customer journeys shall be set by each cab offices according to their rates. We take no responsibility of the final price charged by The Service Provider.
Customers signed-up on “per order” plan, meaning that they pay for each order done via Taxideals system, will be charged on pay-as-you-go basis, meaning that an “order” fee will be deducted from their balance once an order took place. Thus the balance should stay positive to avoid account suspension. An “order” fee is taken once we connect passenger with the driver, meaning that a driver accepted/bid/won the order and a passenger accepted the driver.
The failure of Taxideals to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.